Responsible Gaming at ck99
ck99 is committed to creating a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Gaming should always be fun — never a source of stress or financial harm.
Our Approach to Responsible Gaming
At ck99, responsible gaming is not a checkbox — it is a foundational part of how we operate. We believe that gambling should be a leisure activity, enjoyed within personal limits and financial means. Our platform is designed to give players in Dhaka, Chittagong, Sylhet, and across Bangladesh the tools they need to stay in control at all times.
We employ a range of safeguards — from deposit limits and time-out features to full self-exclusion programs — so that every player who chooses ck99 can manage their gaming activity in a healthy, balanced way. Our support team is available around the clock to assist any player who feels that gambling may be affecting their daily life.
Gambling at ck99 is intended purely as entertainment. The house always has a mathematical edge over time, and no strategy guarantees consistent winnings. Never wager money you cannot afford to lose, and always treat any winnings as a welcome bonus — not as a reliable income stream.
Age Restriction Policy
ck99 strictly prohibits access by anyone under the age of 21. This is a firm policy with no exceptions. During registration, all players must confirm that they are at least 21 years old. We reserve the right to request age-verification documents at any time, and accounts found to belong to underage individuals will be suspended immediately with any funds returned as required by applicable regulations.
If you are a parent or guardian concerned about a young person's access to online gambling platforms, we recommend using parental-control software on shared devices. Please reach out to our support team if you need guidance on protecting your household from underage access.
Player Protection Features
ck99 provides a comprehensive suite of responsible gaming tools. Every registered player can access these features directly through their account settings.
How to Use Our Responsible Gaming Tools
Activating any of the following tools is straightforward. Log in to your ck99 account, navigate to Account Settings, and select the Responsible Gaming panel.
Deposit Limit Setup
Choose a daily, weekly, or monthly limit in BDT. Once set, limits take effect immediately and can only be reduced — increases require a 7-day cooling-off period for your protection.
Time-Out Activation
Select a time-out duration between 1 and 30 days. During this period your account will be inaccessible for wagering, though you may still withdraw any remaining balance by contacting support.
Self-Exclusion Request
Request a self-exclusion of 30, 60, 90, 180 days, or permanently. During exclusion, all promotional communications will stop and your account will be closed to deposits and gameplay.
Account Closure
If you wish to permanently close your account, contact our support team via email. Any eligible balance will be returned to your linked bKash, Nagad, or Rocket wallet before closure.
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being fun and starts disrupting your life. Be honest with yourself and watch for these warning signs:
- Spending more money on gambling than you can comfortably afford to lose.
- Chasing losses by increasing bet sizes in an attempt to win back what you lost.
- Neglecting work, family, or social responsibilities because of time spent gambling.
- Feeling anxious, irritable, or depressed when you are not able to gamble.
- Borrowing money from friends, family, or using credit specifically to fund gambling.
- Lying to people close to you about the amount you gamble or the money you have lost.
Healthy Gaming Habits
Following a few simple principles makes the difference between gaming as healthy entertainment and gaming as a harmful habit. We encourage every ck99 player to keep these in mind:
- Set a fixed entertainment budget before each session and stop when it is gone, regardless of results.
- Treat gambling as a pastime, not as a way to earn money or escape personal problems.
- Take regular breaks during play — stand up, drink water, and check in with how you feel emotionally.
- Never gamble when you are tired, emotionally stressed, or under the influence of alcohol or substances.
- Balance your gaming time with other hobbies, social activities, and commitments to family and friends.
Our Commitment to You
ck99 takes its duty of care to players seriously. We continuously review and improve our responsible gaming framework to reflect best practices and to meet the evolving needs of our community across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Rangpur, and beyond.
All player data related to responsible gaming requests — including self-exclusion periods, deposit limits, and account closures — is treated with strict confidentiality. Our team will never pressure a player to reverse a protective measure they have chosen to activate.
We are also committed to transparency about how our games work. All games offered on ck99 use certified Random Number Generator (RNG) technology to ensure fair, unpredictable outcomes. House edges and theoretical Return to Player (RTP) rates are based on long-run mathematical probabilities — short-term results will always vary.
Get Help — Contact Our Support Team
If you feel that your gambling is becoming a problem, or if you simply want to discuss your options, please reach out to us. All conversations are strictly confidential and handled with empathy by our trained support staff.
Responsible Gaming Support
Email ourdedicated responsible gaming team any time. We aim to respond within 24 hours Bangladesh Standard Time (BST, UTC+6).
[email protected]Frequently Asked Questions
Ready to Play Responsibly?
When you feel confident and in control, ck99 offers exciting cricket betting, live casino games, and slots — all built for Bangladesh players. Log in and enjoy the experience within your limits.
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