Privacy Policy

1. Introduction

Welcome to ck99, Bangladesh's trusted online casino and cricket betting platform. At ck99, we are firmly committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://ck99.buzz or use any of our services, including live casino games, slots, crash games, and sports betting.

By accessing or using ck99 services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users of ck99 services, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and all other regions of Bangladesh. ck99 services are strictly intended for adults aged 21 and above.

2. Information We Collect

To provide you with a safe, fair, and reliable gaming experience on ck99, we collect several categories of personal information. This information is gathered directly from you during registration and account use, and automatically through your interaction with our platform.

• Identity information: full name, date of birth (to verify you are 21+), nationality, and a copy of a government-issued photo ID where required for KYC verification.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial information: mobile financial service account details (bKash, Nagad, Rocket, Upay), transaction IDs, deposit and withdrawal records, and wallet balance history. We do not store full card numbers; Visa and Mastercard payments are processed through certified payment gateways.
• Technical data: IP address, device type, operating system, browser type and version, session data, access timestamps, and referring URLs. This data is collected automatically via cookies and similar tracking technologies.
• Gaming activity: game history, bet amounts, win/loss records, bonus usage, wagering activity, and responsible gaming preferences (self-exclusion settings, deposit limits, session time limits).

All personal data we collect is handled with strict confidentiality and is subject to the security safeguards described in this policy.

3. How We Use Your Information

ck99 uses the information we collect for a number of clearly defined and legitimate purposes, including:

• Account creation and management: registering your account, verifying your identity, and managing your ongoing account relationship with ck99.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, detecting fraudulent transactions, and maintaining accurate financial records.
• Service improvement: analyzing user behavior on our platform to improve game offerings, user interface, and overall player experience across devices used in Bangladesh.
• Security and compliance: detecting and preventing fraud, money laundering, and underage gambling. We use data to enforce our 21+ age policy and responsible gaming commitments, and to comply with applicable legal and regulatory obligations.

4. Disclosure of Your Information

ck99 does not sell, rent, or trade your personal information to third parties. We may, however, share your data with carefully selected service providers who assist in delivering our services, including:

• Payment partners such as bKash, Nagad, Rocket, Upay, and certified payment gateways for processing financial transactions securely.
• Identity verification and KYC service providers who assist us in confirming that users meet our 21+ age requirement and are not on self-exclusion lists.
• Law enforcement or regulatory authorities where we are legally compelled to disclose personal data, for example in connection with the prevention of financial crime or in response to a valid legal order.

All third parties with whom we share data are bound by contractual obligations to protect your information and use it solely for the purpose for which it was disclosed.

5. Cookies and Tracking Technologies

ck99 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on our platform. Cookies are small data files placed on your device when you visit our site. They allow us to recognize your device on return visits, remember your preferences, maintain your session, and analyze how our pages are used so we can continually improve them.

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the ck99 platform, including the ability to maintain your login session or access personalized game recommendations.

6. Data Security

The security of your personal information is critically important to us at ck99. We implement a comprehensive range of technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL (Secure Socket Layer) encryption on all data transmissions between your device and our servers, ensuring that your personal and financial data is protected in transit.
• Strict access controls ensuring that only authorized ck99 personnel can access personal data, and only to the extent necessary for the performance of their duties.
• Regular security audits and vulnerability assessments of our platform to identify and remediate potential weaknesses before they can be exploited.
• Secure, encrypted storage of all personal and financial data on protected servers. Sensitive information such as passwords is stored using industry-standard hashing algorithms.

7. Data Retention

ck99 retains your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Account information is typically retained for the duration of your active account relationship with ck99, plus an additional period as required for legal, audit, and compliance purposes.

When your data is no longer required, we will securely delete or anonymize it in accordance with our internal data retention and disposal procedures. You may request early deletion of your account and associated data by contacting our support team — subject to any legal or regulatory requirements that require us to retain it.

8. Your Rights

As a ck99 user, you have specific rights regarding your personal data. We are committed to honoring these rights promptly and transparently. Your rights include:

• Right of access: you may request a copy of the personal data ck99 holds about you, free of charge, within a reasonable timeframe.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: subject to applicable legal or regulatory obligations, you may request that we delete your personal data from our systems.
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances, for example while a dispute about its accuracy is being resolved.

To exercise any of these rights, please contact our support team using the email address provided in the footer of this page. We will respond to all valid requests within 30 calendar days.

9. Children and Underage Players

ck99 is strictly a platform for adults. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a person under 21 has created an account or provided personal information to ck99, please contact us immediately at [email protected] so that we can take prompt action to close the account and delete the associated data.

We may use age verification tools, including KYC document checks and third-party age verification services, to prevent underage access to our platform. Any account found to belong to a person under 21 will be suspended immediately and all associated funds will be handled in accordance with our Terms and Conditions.

10. Changes to This Privacy Policy

ck99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or by a prominent notice on the ck99 platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of ck99 services following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck99 handles your personal information, please do not hesitate to contact our dedicated data privacy team. We are committed to addressing your concerns promptly and in good faith.

Support Email: [email protected] — Please write to us in English for the fastest response. Our support team is available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. For concerns specifically related to data privacy or a request to exercise your data rights, please mention 'Data Privacy Request' in the subject line of your email.